Returns & Exchanges
At Metal Clay Alchemist, we want you to be completely satisfied with your jewelry-making supplies and tools. If a product does not meet your expectations, you may return unused items in their original packaging within 30 days of purchase.
Initiate Your Return
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original, unopened packaging, ensuring that precious metal clays and delicate tools are protected against damage during transit.
Ship the Items
Clearly label your package with the RMA number and ship it back to our warehouse using a trackable shipping method of your choice.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days, minus any shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing